Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United Kingdom : 4 - 7 business days
  • North America : 10 - 21 business days
  • Europe : 4 - 7 business days
  • Australia, New Zealand and Oceania : 3 - 4 weeks
  • Asia Pacific : 3 - 4 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

No customer information whatsoever is shared to any third party, no unsolicited emails or correspondence is sent to our customers in any digital or paper form.

Frequently Asked Questions

Wholesale availability

I can supply wholesale bulk orders for not less than 30 items, (they can be mixed) please email for a quotation.

Custom and personalised orders

I can create individual designs for cookie cutters to order, just email with your request, I will try to give you an answer within 24 hours.

Sizing details

All sizes are approximate listed in millimeters and inches where possible, the sizes are listed at the top of the description on each page item; as a guide there are 25.4 millimeters to the inch.

Care instructions

Please note the cookie cutters are bio-degradable and must be cleaned with luke warm water and detergent. To sterilise the cutter wash in a mix of 10% bleach to 90% cold water for 15 minutes then fully rinse and dry.

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